Houserules
Reservation:
When making a reservation, the correct number of people who will be staying in the B&B must always be stated.
Maximum occupancy of rooms:
B&B la casa de familia has six studios suitable for two people, one one-room apartment suitable for four people and two two-room apartments suitable for six people. It is therefore not permitted to stay overnight and/or have breakfast with more than the maximum occupancy. A cot is available upon request.
Visitors:
If you wish to receive guests, you must inform the host or hostess in advance.
Check-in:
Check-in from 14:00, earlier possible in consultation. In any case, please indicate at least one day before arrival what time you expect to arrive approximately and call the host or hostess on the day itself 30 minutes before arrival. This way, someone is definitely present and you do not have to wait unnecessarily. For check-in, you can report to the gate of the B&B.
Check out:
Check-out is between 10:00 and 11:00 on the day of departure. In consultation, you may be able to leave earlier or later.
Key management:
Upon arrival, you will receive the necessary keys for your stay from the host or hostess. You must ensure that the doors of your stay, the gate and that the lights are switched off. When checking out, please return the keys to the host or hostess.
Lost key:
In case of loss of a key, B&B la casa de familia will charge you €75.00.
Breakfast:
We make sure that a fresh breakfast is ready for you every morning. Breakfast is served buffet style on the terrace by the pool. Breakfast is ready for you every morning between 9:00 and 10:30.
Bed linen and towels:
For longer stays, towels and bed linen will be changed as desired (max. 1 time per week). The costs for this are included in the price. During your stay, you will receive a clean towel and guest towel per person per day.
Guaranteeing hygiene:
It is not permitted to sleep on the beds in the room without sheets and pillowcases. In the event that irremovable stains occur in the mattress, duvet, bedspread and decorative cushions or towels during the night, B&B la casa de familia will charge the resulting cleaning costs and/or costs for replacing the materials to the customer.
Prices:
The prices include water, electricity, bed, bath and kitchen linen. Free use of Wifi and free parking on site at B&B la casa de familia.
In the unlikely event that services such as WiFi do not function or do not function properly during the stay at the B&B, this does not entitle the customer to a refund of all or part of the room price due.
Parking:
You can park your car in the designated places on the property. If the parking lot is full, the host will
or -woman will show you another place on the property to park. Parking is only allowed for the duration of your stay. Parking on the property is at your own risk. B&B la casa de familia is not liable for theft and/or any form of damage. It is forbidden to park your car in front of the B&B.
Sound:
B&B la casa de familia asks its guests to refrain from making noise in the accommodation they rent and the common areas. All music and other sounds must be at room volume, so that no noise nuisance is caused to other guests and residents. We ask you to take each other into account.
Pets:
Pets are not allowed throughout B&B la casa de familia.
Smoking:
At B&B la casa de familia smoking is prohibited in the accommodations. You can smoke outside. Your cigarettes must be deposited in the ashtrays provided.
Alcohol and (soft) drugs:
Alcohol abuse is prohibited, so enjoy, but drink in moderation. At B&B la casa de familia it is strictly forbidden to possess, use and/or trade drugs. In case of suspicion, the police will always be called.
Internet:
B&B la casa de familia offers a WIFI guest network.
Injury:
B&B la casa de familia is in no way liable for any form of damage, loss or theft that you have or experience during your stay at our B&B. If damage is caused to the accommodation or its furnishings during your stay, you must inform the host or hostess of this. Costs for any repairs will be charged to the customer.
Cancellation Policy:
In case of cancellation of the reservation the following conditions apply:
1.0
-In case of cancellation 40 days or earlier before the arrival date, €15 handling fee.
-In case of cancellation 39 days to 15 days before the arrival date, 50% cancellation fee.
-In case of cancellation 14 days or less before arrival date or in case of no show, no refund of payment.
2.0
The cancellation conditions can only be deviated from at the discretion of the owner or manager (for example in the event of an emergency).
3.0
To be eligible for any refund, cancellation must be communicated to the owner immediately by email or telephone.
4.0
After consultation, the agreed amount will be transferred within two weeks.
5.0
No refund will be made in case of early departure.
6.0
B&B la casa de familia can only cancel the reservation agreement in case of force majeure, natural disaster, exceptional weather conditions, fire, death of the owners or family, hospitalization or unannounced sale.
7.0
In one of these cases, the owner or manager will try to offer the guest an alternative as soon as possible.
8.0
If no alternative is possible or the guest does not accept the offered alternative, the full amount will be refunded. Any other costs resulting from cancellation will not be reimbursed by the owner.
9.0
We recommend that you take out travel and/or cancellation insurance.
We hope you enjoy your stay at B&B la casa de familia.